CHRISTMAS AND GENERAL FAQ’S

Yes, all of our current stock has a best before date of 2021 except ORSOM Breeze and Butter due to the short nature of this product. These will be 2021 dated from the start of December.

To ensure you and your cheese-loving loved ones can enjoy our range of ORSOM cheeses over Christmas, please place your order by 18th December 2020.

Our cheese needs to be refrigerated at 3-5°C although we recommend allowing the cheese to reach room temperature before cutting, for the ideal cheese tasting experience. We advise consuming before Best Before Date.

Yes,  all ORSOM cheese is vegetarian.

We guarantee at least 30 days of life on all Truckle and Blue Cheeses and at least 21 days on ORSOM Breeze and ORSOM Flavoured Butters.

ORSOM does not any contain nuts, wheat or gluten.

ORSOM is produced on a designated nut free site, which also does not handle wheat or gluten.

We are very proud to be part of the Red Tractor Assurance scheme. Red Tractor is the largest and only food scheme that offers full traceability of products.

Our farms are located mainly within a 35 mile radius of our Dairy and the Red Tractor standards make sure that our farmers are competent to look after animals, understand their needs and that the animal’s health and welfare is regularly checked.

Red Tractor Logo

Red Tractor also makes sure that animals have a living space which is safe and comfortable and that all of them have unlimited access to fresh, clean drinking water and well-balanced diets.

Freezing cheese is safe, and does not affect the flavour – however, when thawed it can make the texture of protein cheese brittle and crumbly. So our recommendation is to grate your cheeses before freezing …. But hopefully you will eat and enjoy it all before it reaches it’s ‘best before’ date.

Delivery FAQ’s

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:

– If the problem is the fault of ORSOM we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.

– If there is a mistake submitted on the order form e.g. incorrect information, ORSOM cannot be held responsible for it. However, we will work with you to try and correct the issue.

– If nobody is there to sign for your delivery and your cheese is left unchilled ORSOM cannot offer a refund.

If you are dissatisfied, even just a little bit, with any of the products or services provided by ORSOM we’d really like to know about it. You can send feedback, comments and questions to hello@orsomcheese.co.uk or write to us at:

ORSOM Handmade Cheese, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK

Goods are nearly always dispatched within 24 hours (Monday – Thursday) and we aim to therefore deliver as below* however please note that we may be experiencing some delays due to Christmas orders – our team are working as efficiently and safely as possible to get your orders dispatched and delivered to your doorstep.

Mainland UK addresses: 2-3 days from order receipt.  e.g. Orders received on Monday will be dispatched on Tuesday/ Wednesday for delivery on Wednesday/Thursday.  Orders placed on Thursday or Friday will be shipped the following Monday (we don’t want your cheese to sit in a warehouse all weekend!).

Scottish Highlands & Islands, Channel Islands, Northern Ireland, Rep. Ireland, Belgium and France: 3 days from of order receipt. e.g. Orders received on Monday will be dispatched on Tuesday for delivery on Thursday,

You can also request a specific delivery date at checkout in your order notes and we will try our very best to accommodate. We do not deliver on Saturdays.  Should you need to change your delivery address, please email us at hello@orsomcheese.co.uk

Orders to mainland UK over £30 are FREE. Alternatively, we charge £4.95 for delivery to mainland UK and a subsidised rate of £9.95 to extended UK delivery areas – Northern Ireland, Highlands & Islands and Channel Islands.

– Belgium and France are priced at £9.95.

On orders over £30 (after discount) we offer free delivery to the mainland UK, sadly we are unable to offer this outside due to the high costs associated with the delivery.

Here are a few things you might like to know. If ofcourse you have any further questions then please email us at hello@orsomcheese.co.uk or by using our contact form in our website footer.